Principal Field Application Engineer – Datacenter

About

Arm is seeking a Senior Field Application Engineer (FAE) to drive server SoC adoption by working hands-on with end-customer engineering teams. This is a deeply technical, customer-facing role focused on system bring-up, software enablement, interface integration, and performance optimization on Arm-basedserver SoCsand platforms.

You’llwork at the intersection of hardware, software, and systems workflows, helping customersoptimizeworkloads on Arm-based servers and infrastructure platforms.

In this role, you will be the technical bridge between Arm’s internal architecture, product, and software teams and customer engineering organizations. You will help customers evaluate, adopt, and deploy Arm-based server SoCs byprovidingdeep technical guidance across hardware, firmware, OS, and workload performance.

You will engage directly with customer architects, platform engineers, firmware teams, OS/kernel teams, and performance engineers to supportdemoing,evaluation, qualification, and large-scale deployment of Arm-based server systems.

This role is highly customer-facing, hands-on, and impact-driven.

Key Responsibilities

• Serve as a primary technical interface between Arm and end customers evaluating or deploying Arm-basedserverSoCs.

• Supportcustomerbring-up, evaluation, and production deployment of Arm-based server platforms.

• Providetechnical guidance across system architecture, SoC integration, firmware, boot flows, and Linux enablement.

• Assistcustomers with performance analysis, benchmarking, and workload optimization on Arm server platforms.

• Assist with TCO analysis based on customer configurations.

• Experience in triaging issues at customersiteand engaging with core engineering teams to drive resolution.

• Drive proof-of-concept (PoC) engagements todemonstrateperformance, efficiency, and total cost of ownership benefits of Arm-based servers.

• Capture customer feedback and requirements, and relay insights to Arm product, architecture, and ecosystem teams.

• Develop and deliver technical documentation, best practices, and customer-specific enablement materials.

• Deliver technical presentations, workshops, and training sessions to customer engineering teams and decision-makers.

• Support competitive analysis and positioning to help customers understand Arm’s differentiation in theserverSoC landscape.

Who You Are

• A technically strong engineer who enjoys working directly with customers and influencing platform adoption.

• Comfortable discussing system-level architecture and diving deep into low-level technical details when needed.

• Experienced in guiding customers through evaluation and deployment of complex infrastructure technologies.

• Clear communicator who can translate complex technical concepts into actionable guidance for diverse audiences.

Required Qualifications

• Bachelor’s degree (or higher) in Computer Engineering, Electrical Engineering, Computer Science, ora relatedfield.

• Experience working with server SoCs, CPUs, or infrastructure platforms in a customer-facing or enablement role.

• Strong understanding of server system architecture (CPU cores, memory subsystems, interconnects, I/O).

• Minimum 5 years’ hands-on experience with Linux system bring-up, debugging, performance analysisand toolchains.

• Hands on experience with server deployment indata-centers, including debugging/troubleshooting field issues.

• Ability to travel to customer sites as needed (approximately 20–30%).

Preferred Qualifications

• Experience supporting hyperscale or enterprise customers in server, cloud, or data center environments.

• Familiarity with Arm server architectures (e.g., Neoverse) and Arm-based SoC platforms.

• Experience with firmware, boot loaders, or low-level software (UEFI, BIOS alternatives, BMC, etc.).

• Background in performance engineering, benchmarking, or workload optimization.
• Experience collaborating across sales, product, and engineering teams.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.