Join Arm’s Central Engineering Software Group an experienced Support Engineer, you’ll join a small, high-impact team providing hands-on technical assistance and troubleshooting across a complex software stack including firmware, Linux, device drivers, and applications.
Working closely with internal and external users, Arm’s central support organisation, and the engineering teams developing these products, you’ll play a pivotal role in ensuring the successful deployment of Arm architecture into key software ecosystems and accelerating the adoption of Arm technology across emerging AI markets.
About the Team
You’ll join a small, focused team within Arm’s broader Software Group. Our mission is to ensure the successful integration and deployment of the Arm architecture across key software ecosystems. We work closely with Arm engineering teams, our central support organisation, and both internal and external users to accelerate adoption and performance of Arm-based solutions for AI applications.
Responsibilities
- Manage and drive technical support cases to successful resolution, ensuring timely and high-quality outcomes.
- Provide hands-on debugging and troubleshooting across complex embedded Linux stacks (firmware, device drivers, and applications).
- Collaborate with internal engineering and central support teams to improve partner enablement and product stability.
- Contribute to documentation, FAQs, and technical knowledge bases to enhance long-term efficiency and self-service capability.
- Support early deployment efforts of new Arm hardware and software products, helping partners and teams onboard rapidly.
Required Skills and Experience
- Strong understanding of embedded Linux-based software stacks, including kernel, drivers, and firmware integration.
- Experience in triaging, debugging, mitigating, and resolving software issues using C, C++, and/or assembly.
- Effective written and verbal communication skills, with the ability to collaborate across teams and with external partners.
“Nice to Have” Skills and Experience
- Awareness of Arm A- and M-class architectures.
- Experience in supporting or developing products for embedded or AI-focused hardware platforms.
- Background in smaller silicon, embedded, or startup-style environments where adaptability and initiative are key.
Why Join Us
This is a unique opportunity to join a new team at Arm’s Cambridge headquarters, working hands-on with our latest technologies. You’ll directly contribute to how Arm’s next-generation AI hardware is deployed and adopted globally—shaping the future of intelligent computing from the ground up.
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Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.