Staff Information Developer/ Staff Technical Writer, Bangalore
Are you a can-do, user-focused Information Developer who wants to work on ground-breaking technology for the world’s leading semiconductor IP company?
Job Overview:
We have an exciting opportunity for you to join our Technical Communications team in Bangalore, India! As a Staff Information Developer, you will develop customer-facing content in collaboration with Arm’s engineering and marketing teams. You will also be a member of a global community of information developers working together to create content to help Arm's customers succeed.
Responsibilities:
- Planning documentation against the product roadmap ensuring documentation quality and to meet customer demand
- Creating and maintaining content for multiple projects, without supervision
- Taking ownership of and leading multiple projects, mentoring, and/or coaching
- Identifying user needs as a customer advocate to generate content that helps our customers and partners achieve their goals
- Collaborating extensively with domain experts in engineering, project/product management, marketing, support, and other teams to identify and address information gaps
- Looking for opportunities to improve efficiency with tooling, process, and content auto-generation
- Verifying team’s documentation releases and process to ensure the quality of customer-facing content, and to align with the Tech Comms Lifecycle Management process
- Collaborating with your team to implement the best processes and practices for the technical content you produce
- Providing direction or supervision for all content development team members working on assigned projects
- Acting as the primary Information Developer in documentation projects.
- Acting as a mentor for less experienced Information Developers
- Line-managing Information Developers
Reports into a Senior Technical Communications Manager and works in direct partnership with,
- Engineers in a project team, the Product Information Architects, and other Information Developers or other appropriate collaborators or SMEs
- Project Managers, Product Managers, and Application Engineers
- The peer review team
Required Skills and Experience:
8 to 12 years of experience in authoring
- University graduate level or equivalent experience or equivalent
- Self-starter, able to work from own initiative, with good judgement and clear decision-making abilities
- Excellent communication and interpersonal skills
- Flexible and pragmatic in approach, remains agile
- Excellent Information Development Skills, in addition to a strong grasp of the editorial process
- Very good understanding of the industry standard tools and technologies
- Very good process knowledge
- Great influencing skills
- Very good soft skills with good analytical skills, and excellent time management skills
Desirable Skills:
- Experience in DITA
- Experience in the Semiconductor domain
Key Output:
What does the role achieve/deliver for ARM?
- Structured technical content that increases comprehension and ease of use and adheres to Tech Comms writing standards
- Content requirements for products are analysed to support cross-product consistency and reuse
- Tech Comms processes and best practices are both implemented and improved.
- Direction/supervision and people development in Tech Comms
About Technical Communications at Arm
As part of the wider Sales and Partner Enablement Group, our Technical Communications team produces the technical content for all of Arm's products. This content can include user documentation, white papers, knowledge-base articles, tutorials, and multimedia. Technical Communications has a strong presence in all of Arm's global design centres. We come from a diverse set of backgrounds and range from graduates to highly qualified writers.
As a community, we guide, encourage, and share knowledge with each other. For larger projects, we work together to build and deliver content or process changes.
Why you will love this job
You will work directly with engineers across the company with a major focus on the Physical IP Engineering team. You will have a direct impact on our bottom line and the ability to deliver improvements for our customers and be part of a growing, fast-paced, and fun team!
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of any characteristic.
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Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.