Job Overview:

Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.

Focused initially on specialist end user support and resolution of operational issues evolving, as part of a dev ops structure, to design, develop, projects and maintaining service.

Engaging in a variety of software projects ranging from SaaS platforms to custom applications, applying your technical skills to develop solutions, integrate systems and enhance functionality,

This role works closely with technical specialists and team leaders to develop Mulesoft solutions, services, and deliver exceptional support levels.

Responsibilities:

Provide L2 and L3 support and solve issues with Mulesoft live services.

Gather requirements, design, develop, test, or implement Mulesoft products and services in line with business requirements.

Required Skills and Experience :

With at least a B.Tech or higher in Computer Science, Software Engineering, or a related field, and at least 3 years of overall experience in a similar role within a global organisation of which a minimum of 1 year is working with Mulesoft.

Familiarity with both front-end and back-end development, database design, cloud computing, and an understanding of software architecture principles are expected.

COMPETENCIES

Technical

• Track record of operational support, Incident, Request, Change and Problem Management aligned with ITIL.
• Mule ESB and Anypoint Studio and deep understanding of MuleSoft’s API-led connectivity approach and Anypoint Platform.
• CloudHub! and on-premises solutions; Knowledge of DataWeave! language for data transformation. Familiarity with connectors, scopes, routers, flows, and error handling.
• Designing, developing, and running RESTful and SOAP APIs. Understanding of API security standards and protocols such as OAuth, OpenID Connect, and SAML. Knowledge of API modelling languages like RAML or Swagger/OpenAPI.
• Enterprise integration patterns and architectures (like SOA, EDA, microservices).
• Message queuing services and protocols (e.g., JMS, AMQP, Kafka).
• Batch processing and real-time integration solutions.
• Java (e.g. Springboot framework, Maven), JavaScript (Node.js, JSON).
• Continuous Integration/Continuous Deployment (CI/CD) practices and tools (Azure DevOps / Git / GitFlow, Jenkins, Selenium, JMeter / Blaze Meter).
• Adhere to Secure Development Lifecycle (SDLC).

“Nice To Have” Skills and Experience :

Knowledge of relational and NoSQL databases (e.g., MySQL, MongoDB); Knowledge of data integration tools and ETL processes.

 Familiarity with application performance monitoring tools (e.g., AppDynamics, New Relic); Knowledge of logging and analytics platforms (e.g., ELK stack, Splunk).

Understanding of cloud services and deployment models (IaaS, PaaS, SaaS); Experience with cloud providers (e.g., AWS, Azure, Google Cloud Platform); Knowledge of cloud-native architectures and containerization technologies (e.g., Docker, Kubernetes).

MuleSoft Certified Developer; Other IT certifications in relevant areas.

Experienced with development practices such as Waterfall, Agile.

Experienced working in a global, diverse and multicultural environment.

In Return:

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances.

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

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Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.