Job Overview:
As a Deskside Support Engineer within Arm you will work within a team focusing on end user experience of IT across all of our functions, from engineering to marketing. You will have the responsibility of ensuring that we give the best possible IT user experience regardless of the operating system worked on or technical ability. Supporting Windows, Mac and Linux, as well as mobile devices, striving to continually excel in everything you deliver.
The deskside support team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to more complex desktop issues. The team will be the go to answer to ensure all of our colleagues are productive in their day to day lives at Arm.
Responsibilities:
- You will represent the human face of IT technology to all office users in our offices.
- Working as part of a team providing a global support function across all Arm offices and time zones.
- Supporting 7,000 global users on Windows, Mac and Linux operating systems.
- Accountable for the support of technology however and wherever it is used by the people you support!
Required Skills and Experience:
- Experience of consistent and concise communication across all levels of business and technology.
- Ability to support all forms of technology from laptops to audio video with hands on technical experience of either Windows, Mac or Linux operating systems in an enterprise environment.
- Basic hardware fault diagnosis, resolution and setup beneficial!
- Experience in supporting Office 365 across various operating systems
- Ability to work to tight SLA's and KPI's while still ensuring you focus on delighting your customers. Building rapport with our users is essential.
- At least 3 years experience in front-line hands-on online support in a technology organization or similar enterprise.
Nice to have:
- Experience working in a geographically diverse organization.
- Consistent track record in dedicated support of key decision-makers and the wider Arm community and thinking on your feet and dedication to ensure success.
In Return:
At Arm, we are guided by our core beliefs that reflect our creative culture and guide our decisions, defining how we work together to surpass ordinary and shape extraordinary.
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Salary Range:
$84,787-$114,712 per yearWe value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.