Senior Service Design & Transition Specialist

Job Overview:

Arm is building a next-generation Service Management capability that combines ITIL v4 practices with modern engineering approaches to support high-velocity delivery with enterprise-grade stability.

As a Senior Service Design & Transition Specialist, you will build how new services and features launch into production. You will ensure they are well-developed, supportable, and ready to operate from day one.

You will partner IT and Business teams to guide services through transition, ensuring performance, support readiness, and risk are addressed early, using a data-informed approach to service performance and resilience

Responsibilities:

• Define and evolve Service Acceptance Criteria framework
• Lead readiness reviews for new services, features, and major releases.
• Guide services into production, ensuring operational readiness and supportability
• Ensure services are built with clear performance expectations, including agreed-upon availability targets, objectives, and user experience metrics
• Incorporate monitoring, observability, and performance insight into service design
• Ensure architecture documentation, support models and runbooks are in place and fit for purpose
• Validate that services meet resilience, availability, and continuity expectations prior to go-live
• Identify and address gaps that could lead to operational issues.
• Support the development of service health and performance reporting
• Contribute to continuous improvement across the organisation

Required Skills and Experience:

• Experience in Service Design, Transition, Service Introduction roles
• At Least 5 years experience working in technology or IT service environments
• ITIL v4 certification
• Background in environments that use DevOps or CI/CD delivery models
• Understanding of service performance concepts such as SLAs, SLOs, and service monitoring and service availability.
• Experience ensuring services are supportable, thoroughly detailed, and operationally ready
• Strong collaboration and engagement multi-functional skills.
• Structured and meticulous approach to risk identification and service readiness

“Nice To Have” Skills and Experience:

• Exposure to Site Reliability Engineering (SRE) concepts or reliability-focused practices
• Experience designing or supporting AI-enabled or automation-first service workflows!
• Certification in ITIL V4 modules in addition to foundation, ideally at Practice Manager level.
• Familiarity with ServiceNow or similar ITSM platforms!
• Knowledge of SaaS and PaaS based services and applications.

In Return:

With Arm’s growth trajectory, you’ll have clear opportunities to develop your career, take on new challenges, and make a real impact on our continued success.

Please note that no relocation package is available for this role. If skilled worker sponsorship is required, Arm will meet costs associated with sponsorship for the employer only. All fees associated with the individual’s application e.g. visa application fee and Immigration Health Surcharge, will be the responsibility of the successful candidate.

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Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.