Senior Director - Technical Communications

Job Overview

As Senior Director of Technical Communications, you will lead a global organisation of more than 100 people and set the direction for technical content delivered alongside Arm products. Working across Partner Enablement and with teams across Arm, you will align documentation with business and customer needs, helping customers and partners adopt and deploy Arm technology.

Responsibilities

• Define, communicate and deliver the Technical Communications strategy in line with Arm’s product and business objectives.
• Lead the global Technical Communications organisation and take responsibility for technical content delivered alongside Arm products.
• Work with Product, Engineering, Programme Management, Operations and other stakeholders to identify needs, set priorities and develop scalable documentation solutions.
• Translate changing business and customer requirements into strategies, priorities and roadmaps.
• Advise teams across Arm on technical writing and customer-facing product information, and contribute to wider organisational and business strategy.
• Identify and lead improvements to technical content, and lead cross-functional initiatives addressing broader organisational challenges.
• Represent Arm and Technical Communications at relevant external events and industry forums.

Required Skills and Experience

• Senior leadership experience in technical communications or technical content production, including leading a large, globally distributed, multinational organisation and working as a technical author, writer or Technical Communications manager.
• Knowledge of technical writing methods, standards, tools and industry practices, including experience using AI in technical content production and leading technical communications in a complex technology sector. A degree in a relevant technical discipline or equivalent experience.
• Ability to develop strategy and turn objectives into plans and measurable outcomes, including experience of resource, budget, workforce and organisational planning and a commitment to continuous improvement.
• Ability to communicate, influence and negotiate with stakeholders at all levels, work independently in complex and ambiguous environments, and understand the legal and commercial implications of technical documentation.

Nice-to-Have Skills and Experience

• Semiconductor experience is a plus

In Return

You will have the opportunity to shape technical communications across Arm, lead a global team and influence how customers and partners use Arm technology.

Additional Information

Please note that a relocation package (including visa sponsorship support) is available for this role, for candidates who require it.

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Our 10x Mindset

At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Discover how the 10x mindset shapes life at Arm: https://careers.arm.com/10x-mindset

Use of AI in Your Application

At Arm, we embrace the benefits AI can bring, including in recruitment. You may use AI to support your preparation, such as improving the clarity of written responses, practicing interview questions, or learning more about our industry. However, your application and interview responses must reflect your own thinking, experience, and abilities. We want to understand your authentic perspective, creativity, and approach to problem solving. As such, you may not use AI to complete assigned tasks as part of any assessments. If you plan to use AI-supported or assistive technologies as part of a reasonable adjustment, please contact accommodations@arm.com so we can support you.

Recruitment Adjustments and Accommodations

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.