IT solutions Engineer

Job Overview:

As an IT Solutions Engineer you will be the go-to technical lead for communication, collaboration and workplace tools at Arm! You'll build and improve the experience for our colleagues by understanding ways of working, researching industry trends, finding new technology and working closely with our partners. We think you'll love our Cambridge office and ask that you visit at least two days a week to work with the team.

Responsibilities:

The Workplace and End User Technology Team look after a wide portfolio of services including Zoom, Meeting Rooms, Slack, Microsoft, Telephony, Printers, Google, Internal Events, Visitor Management, Desk Booking and Digital Signage. We're looking for someone equally happily testing and onboarding new tools, integrating our existing tools, collaborating on new office designs, developing apps, delving into adoption data or supporting our colleagues.

Required Skills and Experience:

• In-depth experience of all Zoom features, including AI, integrations, apps and agents.
• Technical expertise with audio visual equipment and improving uptime.
• Comfortable developing Slack apps and integrations with APIs.
• Practical experience of using the Microsoft ecosystem to integrate and automate.
• Collaborating with colleagues, technical teams and suppliers on projects and support.

“Nice To Have” Skills and Experience:

• Experience using custom auditorium equipment to craft internal events.
• Running local telephony services using Session Boarder Controllers.
• General knowledge of setting up printers and secure print services.
• Using ServiceNow to support colleagues and improve service performance.
• Utilising monitoring and observability platforms for data trends.
• Examples of using Microsoft Copilot Studio and the Microsoft Power Platform.
• Use of ChatGPT, ideally having developed custom GPTs.
• Experience with Service Reliability principles.

In Return:

Our 10x Mindset

At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Discover how the 10x mindset shapes life at Arm: https://careers.arm.com/10x-mindset

Use of AI in Your Application

At Arm, we embrace the benefits AI can bring, including in recruitment. You may use AI to support your preparation, such as improving the clarity of written responses, practicing interview questions, or learning more about our industry. However, your application and interview responses must reflect your own thinking, experience, and abilities. We want to understand your authentic perspective, creativity, and approach to problem solving. As such, you may not use AI to complete assigned tasks as part of any assessments. If you plan to use AI-supported or assistive technologies as part of a reasonable adjustment, please contact accommodations@arm.com so we can support you.

Recruitment Adjustments and Accommodations

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.