Senior Support Specialist - IP Delivery Full Stack

Job Overview

Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.

Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our IP Delivery tools, evolving over time to form a DevOps structure, to support, design and develop and maintaining live services in a cross-disciplinary and geographically diverse team.

Responsibilities

• Providing L2 and L3 end user support
• Coordinate and lead a team of specialists
• Support the full development cycle of Arm's applications, platforms and services in line with business requirements
• Peer reviewing work to ensure high-quality standards
• Maintaining service levels and performance
• Continuous service improvement

Required skills and experience

• Hold at least a B.Tech in computer science, information technology, or a related field, with at least 6 years of overall experience in a similar role within a large, global organisation
• Track record of operational support, Incident, Request, Change, Knowledge and Problem Management aligned with ITIL.
• Development experience in Python
• Infrastructure as Code (IaC) using Terraform
• Containerisation and orchestration with Docker and Kubernetes.
• Experience with AWS or Azure Cloud platforms using services such as Lambda, Function Apps, S3, AKS, EKS
• Developing user interfaces using React

"Nice to have" skills and experience

• Java and Spring Framework
• Continuous integration/Continuous deployment, e.g. Azure DevOps/Jenkins/TeamCity
• JavaScript or Node.js
• RESTful API development including RAML and Swagger
• SQL and NoSQL databases, e.g. MySQL, Postgres, MongoDB
• Version. control using Git

Leadership & people skills

• Experience as a Team Lead or Coordinator in an operational support environment
• Deep technical proficiency supporting and building custom software applications within a cloud platform.
• You can work autonomously and follow a clear vision from the Technical Team Manager.
• Actively participate and foster a positive team spirit and can-do attitude
• Be comfortable to raise issues and concerns
• Experienced working in a global, diverse, and multicultural environment
• Experienced with development practices such as Waterfall, Agile!

In Return:

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances.

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

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Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.