Job Overview:
Reporting into the EUC and Identity Team Manager, this role leads the team of identity technical specialists, to drive performance, focusing on technical excellence and end user experience and a high level of customer service. The role is responsible for the overall delivery of Identity and Office 365 services within Arm.
Responsibilities:
As a member of a distributed team in collaboration with the IAM Senior Product Owner, you will lead the IAM Technical Delivery Team to support Arm's core identity platforms across AD, Oracle, and Azure environments.
Responsibilities include:
- Lead technical resources within the IAM and Office 365 technical teams.
- Ensuring alignment of IAM platforms with Arm's security policies and procedures.
- Supervising the ongoing operation and management of the Arm Identity Platforms.
- Collaborating with other internal technical teams to develop new IAM capabilities aligned with Arm's overall strategy.
- Acting as a technical point of escalation and mentor for the technical team and the service desk.
- Defining and prioritising technical work for the Identity team.
- Ensuring the accuracy and relevance of all knowledge articles associated with the services delivered.
- Supervising the delivery of the IAM and O365 functions, ensuring proactive management of all tickets assigned within ServiceNow.
- Being accountable for the technical delivery of problem management within the technical function.
Required Skills and Experience:
- Deep operational and management knowledge of Microsoft Identity Manager and understanding of other IDP platforms and principles.
- Good knowledge of authentication and authorization principles.
- Experience of MIM Integration to other applications and directory service (LDAP, Azure, SAP, ServiceNow etc.).
- Good understanding of dynamic groups, service and shared accounts.
- Custom coding skills enabling the integration of new identity sources and attributes.
- Understanding and experience of AD, AAD, Oracle directories and cloud identity solutions.
- Good experience in PowerShell scripting and automation.
- Good in understanding and provisioning of privilege access management.
- Expertise in identifying and resolving sync and other associated MIM issues with root cause analysis.
- Good at creating and maintaining knowledge articles and process documentation.
- Understanding of workload identity and APIs.
“Nice To Have” Skills and Experience:
- Microsoft Exchange and Microsoft/Office 365.
- Knowledge of Azure/Entra iD Identity services.
- Understanding of databases like MySQL, MS SQL etc.
- Knowledge of identity governance and audit.
- Log Analysis.
In Return:
Our offices are outstanding places to collaborate. If you are interested, but unsure whether you tick all the boxes, we still would love you to reach out! We are keen to welcome versatile people into Arm!
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Accommodations at Arm
At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.