Deskside Support Engineer

Job Overview:

As a Deskside Support Engineer within Arm you will work within a team focusing on end user experience of IT across all of our functions, from engineering to marketing. You will have the responsibility of ensuring that we give the best possible IT user experience regardless of the operating system worked on or technical ability. Supporting Windows, Mac and Linux, as well as mobile devices, striving to continually excel in everything you deliver.

The deskside support team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to more complex desktop issues. The team will be the go to answer to ensure all of our colleagues are productive in their day to day lives at Arm.

Responsibilities:

• You will represent the human face of IT technology to all office users in our offices.
• Working as part of a team providing a global support function across all Arm offices and time zones.
• Supporting 7,000 users on Windows, Mac and Linux operating systems.
• Accountable for the support of technology however and wherever it is used by the people you support!

Required Skills and Experience:

• Experience of working in a geographically diverse organisation.
• At least 3 years experience of front line hands online support in a technology organisation or similar enterprise.
• Consistent track record in dedicated support of key decision makers and the wider Arm community and thinking on your feet and dedication to ensure success.
• A passion to personalise and be responsible for the outcomes and your own success.
• Experience of consistent and concise communication across all levels of business and technology.
• Ability to support all forms of technology from laptops to audio video, collaboration tools and everything in between.

Nice to have Skills and Experience:

• Hands on technical experience of either Windows, Mac or Linux operating systems in an enterprise environment.
• Basic hardware fault diagnosis, resolution and setup beneficial!
• Experience of supporting Office 365 across various operating systems
• Ability to work to tight SLA's and KPI's while still ensuring you focus on delighting your customers. Building rapport with our users is essential.

In Return

• We are proud to have a set of behaviors that reflect our culture and guide our decisions, defining how we work together. These behaviors are assessed as part of the hiring process:
• Partner and customer focus
• Teamwork and communication
• Creativity and innovation
• Team and personal development
• Impact and influence
• Deliver on your promises

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Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.