SAP Sales Support Analyst

Job Overview:

Focused initially on specialist end user support and resolution of issues with SAP S/4 HANA Sales, Sourcing & Procurement and also Logistics General & execution solutions evolving, as part of a dev ops structure, to design, develop, projects and maintaining service.

With at least a B.Tech or higher in Computer Science, Software Engineering, or a related field, and at least 3 years of overall experience in a similar role within a global organisation of which a minimum of 1 year is working with SAP S/4 HANA solutions.

Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.

Required Skills and Experience:

• Providing L2 and L3 support to our end users.
• Track record of operational support, Incident, Request, Change and Problem Management aligned with ITIL.
• At least one S/4 HANA Implementation as a Sales consultant and a good understanding of integration with other SAP modules.
• Good experience in Order & Distribution to Cash (OTC) processes and relatively strong knowledge in order management, delivery, pricing/discount, master data management, variant configuration, billing, and awareness of the new functionalities of S4.
• Understanding and working knowledge in SAP S/4 HANA Sourcing and Procurement.
• Understanding of SAP Entitlements and their importance in the overall sales lifecycle.
• Experience on Integration between S/4HANA and SAP / Non-SAP systems using Middleware.

“Nice To Have” Skills and Experience:

• Certifications in SAP S/4 HANA.
• Knowledge on Salesforce, ServiceNow and other web-based technologies.
• Experienced with development practices such as Waterfall, Agile!
• Knowledge on SAP Entitlement Management System (EMS).
• Knowledge on SAP Revenue Accounting and Reporting (RAR), SAP Global Trade system (GTS) and Ariba.

In Return:

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances.

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

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Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.