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Atlassian Technical Lead

Job facts

Job ID 2022-6664 Location Cambridge, Cambridgeshire, England Date Posted Aug. 11, 2022 Category IT

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Job Description

About the role

Arm designs the technology that lies at the heart of advanced digital products from mobile, home and enterprise solutions to embedded and emerging applications. Technical leadership is central to delivering this technology within each of Arm’s business groups.

As the Atlassian Technical Lead, you will be a specialist in all things Atlassian related but specifically Jira, Confluence and Bamboo, along with the associated application ecosystem. You will also have the ability to work with other technical teams at Arm to help deliver cross platform capabilities for the business. You will be responsible for providing technical direction within the Atlassian Product team to help solve specific problems but also to help shape the strategic direction of the Atlassian Suite of products within Arm. Additionally, you will lead and manage the global in-house Atlassian support team.


  • Provide technical ownership of the Jira and Confluence environments at Arm
  • Coach, mentor and develop members of the support team
  • Lead the team to resolve incidents, problems and fulfil requests within agreed SLAs utilising an ITIL framework
  • Ensure that career and development plans for all team members are built and documented
  • Provide Arm specific feedback on Jira or Confluence related technical proposals
  • Feed into product decisions for Jira and Confluence to help drive the strategic objectives that Arm has for the platforms
  • Provide technical input into developing the product backlog and collaboratively feed into planning sessions with the product team
  • Set the vision and approach to ensure the platform/infrastructure is scalable, secure, accessible and performant
  • Build a safe, high-trust environment where conflicts can be raised and resolved effectively
  • Be a hands-on individual who is happy to get involved as necessary to help facilitate delivery.

Required Skills and Experience:

  • Extensive experience as a Jira and Confluence admin within a large organisation managing Jira and Confluence Data Center
  • Extensive experience as Linux System Administrator
  • Experience of the full Atlassian eco system including the surrounding applications
  • Solid understanding of the infrastructure requirements for Jira and Confluence Data Center
  • Experience on writing and debugging bash or python scripts
  • Experience of contributing to and improving governance processes around the management of Jira and Confluence
  • Experience of working with and providing technical direction to 3rd party managed service providers
  • Experience of working with ticketing systems to manage workload with ServiceNow experience desirable

Nice To Have” Skills and Experience:

  • Completed certifications from Atlassian and any cloud provider (AWS, GCP, Azure)
  • Experience of being the technical lead within an agile product team 
  • Sysadmin experience of Atlassian Bamboo

About Arm

Arm® is at the heart of the world's most advanced digital products. Our technology enables the creation of new markets and transformation of industries and society. We design scalable, energy efficient-processors and related technologies to deliver the intelligence in applications ranging from sensors to servers, including smartphones, tablets, enterprise infrastructure and the Internet of Things.

Our innovative technology is licensed by Arm Partners who have shipped more than 50 billion Systems on Chip (SoCs) containing our intellectual property since the company began in 1990. Together with our Connected Community, we are breaking down barriers to innovation for developers, designers and engineers, ensuring a fast, reliable route to market for leading electronics companies.

With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.


Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of any characteristic.

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